Question 1

How long does it take to receive my custom Chesterfield sofa?

Accepted Answer

Each Chester & Stone sofa is handcrafted to order, with a creation timeline of 4 to 12 weeks depending on your selected materials and our workshop schedule. We will keep you updated throughout the process and notify you as your sofa moves closer to completion.

Question 2

What kind of leather and materials do you use?

Accepted Answer

We source only premium leathers and upholstery fabrics, selected for their beauty, durability, and tactile richness. All materials are chosen to age gracefully and withstand everyday living, ensuring your sofa remains a cherished centerpiece for years to come.

Question 3

Can I customize the size and features of my sofa?

Accepted Answer

Yes, every Chester & Stone sofa is made to order. You can specify dimensions, select from a curated range of leathers and fabrics, and choose details such as tufting, leg style, and cushion fill. Our team is available to guide you through every choice.

Question 4

How do I know the sofa will fit my space?

Accepted Answer

We provide detailed dimensions and can offer personalized advice to help you select the right scale for your room. If you have questions about fit or need assistance measuring your space, our team is happy to help ensure a seamless experience.

Question 5

Are Chester & Stone sofas comfortable for everyday use?

Accepted Answer

Absolutely. Our sofas are constructed for lasting comfort as well as timeless style. Each piece is engineered for support and relaxation, and you may choose from different cushion fills to match your preferences.

Question 6

How should I care for my Chesterfield sofa?

Accepted Answer

Proper care ensures your sofa remains beautiful for many years. We provide tailored care instructions based on your chosen upholstery, and our customer service team is always available for advice on maintenance and cleaning.

Question 7

What does the five year warranty cover?

Accepted Answer

We offer a five year warranty on all sofas made through Chesterfield Sofas. It covers the structural integrity and craftsmanship of your piece. If you experience any issues related to how your sofa was made, we are here to resolve them promptly and professionally.

Question 8

What happens if I am not satisfied with my sofa?

Accepted Answer

If your custom sofa does not meet your quality expectations, you may return it for a full refund minus shipping and handling. We want you to feel completely confident in your investment and are committed to a transparent and fair return process.

Question 9

How is my sofa shipped and delivered?

Accepted Answer

Your sofa is carefully packaged and transported to ensure it arrives in pristine condition. We coordinate delivery at your convenience and keep you informed every step of the way, so you can anticipate its arrival with confidence.

Question 10

Can I order matching pieces or additional items?

Accepted Answer

Yes, we offer matching ottomans, chairs, and other complementary pieces, each crafted with the same attention to detail as our sofas. Simply let us know your preferences and we will guide you through the available options.

FAQ